This unusual management is seen in David Kirkpatrick, Fortune senior editor's article-The world's most modern management - in India while taking Vineet Nayar, president of India's 30,000-employee HCL Technologies as the example. He wants to be the company that gives superior service to my employees compared to everybody else. Those un-heard of rules in HCL are:
LinkEvery employee rates their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. Such 360-degree evaluations are not uncommon, but at HCL all results are posted online for every employee to see.
Every HCL employee can at any time create an electronic "ticket" to flag anything they think requires action in the company. Such tickets can only be "closed" by the employees themselves. And managers should not intimidate employees about creating or closing tickets, but are evaluated partly based on how many tickets their departments are creating - the more the better.
Eevery employee can post a question or comment on any subject in a public process called "U and I."About 400 come in each month, and questions and answers are all posted on the intranet.
Technorati Tags: India, IT, Management Employee, Customer
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→Most modern management--employees first, customer second
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→https://blognews12.blogspot.com/2006/04/most-modern-management-employees-first.html
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